Frequently Asked Questions
Everything you need to know about gear, shipping, and more.
How do I know which size of sports equipment to order?
We provide a comprehensive size guide on every product page. For specific gear like baseball bats or hockey sticks, we recommend consulting our 'Pro-Fit' charts which correlate height and weight to the ideal equipment dimensions.
What is your return policy on used athletic gear?
To ensure the safety and hygiene of our customers, we only accept returns on items in their original, unused condition with tags attached within 30 days of purchase. Defective items are covered under our manufacturer warranty program.
Do you offer international shipping for heavy equipment?
Yes, AJ Sports ships worldwide. Please note that oversized items like treadmills or weight benches may incur additional freight charges and longer handling times depending on the destination country.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's website. Most orders are processed within 24-48 hours.
Are the products on AJ Sports authentic?
Absolutely. We are an authorized retailer for all brands we carry, including Nike, Adidas, Wilson, and Rawlings. Every product is sourced directly from the manufacturer to guarantee 100% authenticity.
Can I cancel or modify my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate modifications or cancellations within 60 minutes of the order being placed. Please contact our support team immediately via live chat for assistance.